This policy covers complaints about IAPCCT members, accredited providers and IAPCCT itself, where conduct may breach our Principles or Standards.
Email support@iapcct.com or use the form on the Complaints & transparency page, giving the name concerned and supporting details.
We acknowledge receipt, assess whether the matter is in our remit, investigate fairly and confidentially, decide, and offer a review on procedural grounds. Outcomes can include guidance, conditions, suspension or removal.
Individual cases are confidential. We publish an annual anonymised summary on the Complaints & transparency page.
The International Association of Professional Coaches, Counselors, and Therapists. An independent body setting standards, accrediting programs, and credentialing practitioners since 2012.
